MagnetJoyFun - The Top Magnet & Magnetic Toys Factory | Frequently Asked Questions (FAQ)

1. Company & Product Information

Q1: What products does MagnetJoyFun offer?

A: MagnetJoyFun specializes in a wide range of magnetic toys designed for educational, recreational, and stress-relief purposes, covering almost all magnetic toys available in the market, including:

Buckyballs Magnetic Balls: Strong neodymium magnetic balls for creative structures.
Educational Magnetic Toys: Magnetic blocks, tiles, cubes, and drawing boards for STEM learning.
Fidget Magnetic Desk Toys: Stress relief tools for office environments.
Magnetic Putty: Fun sensory toy with magnetic properties.
Magnetic Building Toys: Creative construction sets for enhancing spatial awareness.
Magnetic Pen Toys: Innovative magnetic pens for stress relief and fidgeting.
Magnetic Rings: Fun fidget toys designed to improve focus and relieve stress.
Magnetic Sculpture Toys: Artistic desk toys for creativity and relaxation.
Magnetic Bead Necklaces: Stylish and therapeutic accessories with magnetic benefits.
Magnetic Car Tracks: Engaging toys for kids to build dynamic tracks and explore magnetism.
Magnetic Cube Puzzles: Brain-teasing puzzles that combine logic and magnetism.
Magnetic Gears Sets: Interactive toys to teach basic mechanics through magnetic connections.
Magnetic Whiteboard Accessories: Functional magnets for office and educational environments.
Magnetic Spinning Tops: High-speed spinning toys with magnetic balance for added fun.
Magnetic Jewelry Sets: Customizable magnetic bracelets and rings for fashion and wellness.
Magnetic Alphabet & Numbers: Educational tools for kids to learn letters and numbers through interactive play.
Magnetic Dart Boards: Safe, fun dartboards for children and family games.
Magnetic Fishing Games: Interactive games for enhancing hand-eye coordination in kids.
Magnetic Puzzle Boards: Develop problem-solving skills with engaging puzzles held by magnetic force.
Magnetic Tangram Sets: Classic tangram puzzles with magnetic backing for creative play anywhere.

2. Ordering & Payment

Q2: What is the minimum order quantity (MOQ)?

A: If stock is available, we support dropshipping with no MOQ. For custom products, MOQ depends on the requirements. Contact us for details.

Q3: What payment methods do you accept?

A: We accept T/T (Bank Transfer), PayPal, L/C (Letter of Credit), and Western Union (upon request).

Q4: Do you offer bulk order discounts?

A: Yes, we provide tiered pricing based on volume. Contact our sales team for quotes.

3. Shipping & Delivery

Q5: Do you ship internationally?

A: Yes, we ship worldwide using DHL, FedEx, UPS, and freight services.

Q6: What are your shipping options and delivery times?

Express (DHL/FedEx/UPS): 5-7 business days
Air Freight: 7-15 business days
Sea Freight: 20-40 business days

Q7: Can you handle customs clearance?

A: Yes, we provide all necessary documents and DDP services in select countries.

Q8: What trade terms do you support?

A: We support various international trade terms to meet different business needs, including:

EXW (Ex Works): Buyer arranges pickup from our factory.
FOB (Free On Board): We handle delivery to the port; buyer manages shipping from there.
CIF (Cost, Insurance, and Freight): We cover shipping and insurance to the destination port.
DDP (Delivered Duty Paid): We handle shipping, customs clearance, and delivery to your door.

4. After-Sales Support

Q9: What is your warranty policy?

A: We provide a comprehensive 3-year warranty for all our products. This warranty covers free replacement services for defective parts, damaged accessories, and magnetic performance issues. All our products undergo strict quality inspections before shipping to ensure they meet our standards. To prevent potential issues during transportation, please inspect the items in the presence of the courier upon delivery. Confirm the condition and completeness of the products before signing the delivery receipt.

Q10: What should I do if I receive defective products?

A: If you receive defective products, please inspect the items before signing the delivery receipt. In case of any issues, report them immediately to the courier. We offer free replacement services for damaged parts, defective accessories, and any reduction in magnetic strength within the 3-year warranty period. Even if the goods have been signed for, please contact us if any issues arise. We are committed to providing after-sales support and will do our best to resolve any problems to ensure your satisfaction.

Our goal is to ensure that every customer is satisfied with their purchase. If you encounter any issues, feel free to reach out, and we will work diligently to provide the necessary support and solutions.

Q11: How can I reach customer support?

Email: support@magnetjoyfun.com | WhatsApp: +86 19857431691 | Address: Hengdian Industrial Park, Zhejiang, China